What Is the Current Status of AI Adoption among Enterprise Customers, and How Is This Driving New Growth Opportunities?

In the era of digital transformation, industries are undergoing a profound evolution driven by artificial intelligence (AI) and data analytics. Innovations and advancements in generative AI (GenAI), virtual assistants, machine learning (ML), hybrid clouds, predictive analytics, and natural language processing (NLP) are set to revolutionize industries by transforming manufacturing, automating workflows, personalizing services, enhancing customer experience (CX), and driving business growth. Further, as AI implementation in organizations shifts from the proof-of-concept stage to full-scale deployments, the failure to implement robust, enterprise-wide AI strategies can impede large scale implementations that unlock enterprise-wide value from the technology. This is intensifying the pressure on enterprises to tackle barriers like data readiness, legacy infrastructure limitations, complex technology integrations, data disparities, and regulatory compliance to reap the rewards of democratized AI.

While businesses realize the potential of AI, successful application to achieve desired business outcomes depends on several factors. Frost & Sullivan’s unique 4-stage AI maturity framework offers a structured approach for organizations to evaluate enterprise AI readiness. It also enables technology providers to identify new growth opportunities, enhance customer value, and assists end users in effectively navigating the dynamic AI opportunity landscape.

AI Demystified: Key AI Maturity Indicators

  • Strategy and Roadmap Articulation: Indicates the preparedness of enterprises to articulate business goals, expected AI outcomes, and governance structures, along with leadership commitment and involvement of technology stakeholders to drive new initiatives.
  • Data Readiness: Refers to the integration, standardization, and readiness of enterprise data to be leveraged for AI and ML deployments, while building data architectures that ensure data streamlining.
  • Regulatory Compliance and Policy Alignment: Indicates an organization’s preparedness with respect to the policies/norms that need to be adhered to, thereby keeping pace with government regulations or other industry compliance standards.
  • Technology Implementation: Considers the stage and the extent of AI deployment and infrastructure within an organization, with the end goal of ubiquitous AI implementation across multiple functions and applications.

Where does your organization stand in terms of AI maturity, and which strategies will help your teams scale AI implementation across different business functions?

Are Your Teams Equipped to Tackle the Complexities of AI Deployment?
Frost & Sullivan finds that though 97% of enterprises view AI and ML as important tools in helping them achieve their business goals, just 1% have achieved a ubiquitous level of AI maturity. As a result, providers are being pushed to capitalize on the opportunity to provide advisory services, support enterprise-wide AI adoption, and develop compelling value propositions that focus on data security and industry knowledge. Today, the following emerge as key customer/IT decision maker (ITDM) concerns about adopting AI across business processes:

  • Data privacy and security
  • Quantifying return on investment (ROI)
  • Defining ethical AI practices

This implies that as providers democratize AI, they face the imperative of looking beyond their core offerings to strengthen integration and data migration support services, develop comprehensive advisory capabilities/IT services, and align growth strategies with rapidly transforming technology landscapes How is your leadership committee implementing best practices to capitalize on emerging AI applications across different industries?

Capitalizing on Emerging Growth Opportunities
Today, AI and advanced analytics are bringing about a new era of data-driven decision making and automation. Chatbots, for instance, are transforming customer service by providing instant responses and freeing up human agents for more complex tasks. AI algorithms are seamlessly analyzing massive datasets with unprecedented accuracy, uncovering hidden patterns and generating valuable insights that were previously impossible. Further, AI is also revolutionizing network management, optimizing resource allocation, preventing network failures, and enhancing security through advanced threat detection. This is unleashing the following growth opportunities for ICT providers to boost operational efficiencies, catalyze creativity and innovation, and create new revenue streams:

  • GenAI Deployment Services
  • AI Implementation Platforms
  • System Integration Services
  • ICT Advisory Services
  • Data Readiness and Management
  • Applied AI Applications
  • Embracing Responsible AI
  • Multimodal Foundational Models

and more.

Has your growth team identified the most lucrative opportunities and best practices that will help your company thrive amid the ongoing AI revolution?

An insight by Frost & Sullivan



The system uses advanced algorithms to achieve remarkable non-linear steering capabilities

Recently evaluation of the North American percutaneous procedure system industry and, based on its findings, recognizes XACT Robotics  North American Percutaneous Procedure System Technology Innovation Leadership Award. The company’s robotic system addresses the limitations of manual methods and other image-guided percutaneous intervention systems. It can accurately reach the required anatomical targets, improve clinical workflow efficiency, and support use in different service sites. The system improves the accuracy, consistency, and efficiency of computed tomography (CT)-guided percutaneous procedures, which has the potential to support shorter recovery times and improve patient health outcomes.

XACT ACE Robotic System  combines precise robotic insertion and non-linear steering with advanced image-based planning and real-time monitoring to deliver various instruments to selected targets during CT-guided percutaneous procedures. The XACT ACE Robotic System consist of a tablet-sized robot and a console. The console enables interventional radiologists to assess real-time patient CT images and plan the procedure, including selecting the target, the entry and checkpoints (if necessary), and monitoring instrument advancements. The robot is placed on the patient’s body after confirmation of the procedure’s trajectory and the robot then inserts the instruments and steers them to the target site using its five degrees of freedom.

“XACT ACE Robotic System’s small footprint and mobility allows for efficient set up for use within minutes and does not require a dedicated specialized space, preventing disruption of clinical workflow. This also allows easy transportation across multiple procedure rooms and locations outside the CT suite,” explained Neeraj Nitin Jadhav, industry analyst at Frost & Sullivan. “Since the system manages the technical aspects of instrument insertion and steering, even other health professionals—physician assistants and nurse practitioners can perform the procedures regardless of their experience level. This maximizes efficiencies.”

The system uses advanced algorithms to achieve remarkable non-linear steering capabilities, enabling it to accurately access even hard-to-reach specified anatomical target inside the patient’s body. The system compensates for target location changes due to patient’s breathing or movement without the need for manual instrument adjustments. This results in unparalleled accuracy of less than 1.7mm average tip to target (validated in more than 200 pre-clinical and clinical cases), enabling earlier interventions, access to smaller targets, and reduced watchful waiting. It reaches the site quickly (less than 8.5 minutes) with a single insertion to target. Other system benefits include:

  • It significantly reduces the need for frequent instrument reinsertion, leading to more predictable and consistent procedure times and overall procedure efficiency.
  • It reduces physical strain and minimizes radiation exposure and associated health risks for interventional radiologists and other support staff.
  • It delivers instruments to the target site in a precise timeframe and on the first attempt, allowing physicians to better plan operative suite time.
  • It improves staff utilization and facility resources, increasing hospital profitability and revenue.
  • It results in fewer complications and shorter recovery times for patients.
  • Facilitates earlier interventions to potentially enable earlier diagnosis and treatment of life-threatening conditions.

“XACT Robotics’ groundbreaking hands-free robotic system addresses the barriers to efficiency in percutaneous procedures and its compatibility with different medical instruments enables use across a broad application spectrum,” Jadhav said. “XACT Robotics is a leader in tech innovation because of how its platform stays true to its mission of democratizing percutaneous procedures , reducing reliance on physicians’ technical skills at wielding instruments and addressing clinical variability.”

Insight by Frost & Sullivan


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